Shipping Policy

At Exochic, we ensure seamless and reliable shipping for all orders. Here's an outline of our shipping policy for customers in the USA:

Order Processing Time

1. Processing Duration

   • Once your order is placed, it will be processed within 1-3 business days.
   • Orders placed on weekends or public holidays will be processed on the next business day.

2. Order Status Updates

   • You will receive a confirmation email with your order details and a tracking link once the order is shipped.

Shipping Methods and Timeframes

1. Standard Shipping

   • Delivery Time: 7-15 business days.
   • Tracking Available: Yes.

2. Expedited Shipping (If Available)

   • Delivery Time: 5-10 business days.
   • Tracking Available: Yes.
   • Additional Costs: Extra charges may apply for faster delivery.

3. Shipping Delays

   • Possible delays may occur due to customs clearance, natural disasters, or other unforeseen events.
   • Holidays and peak seasons may also extend shipping times.

Shipping Costs

1. Flat Rate Shipping

   • For most orders, a flat shipping fee is applied based on the product weight and destination.

2. Free Shipping

   • We offer free shipping for orders over a certain amount (as specified in our promotional offers).

3. Custom Duties and Taxes

   • Customers are responsible for any applicable customs fees, duties, or local taxes upon delivery.
   • Exochic Store ensures accurate customs declarations to minimize additional charges.

Tracking Your Order

1. You can track your order using the tracking link provided in the shipping confirmation email.
2. Tracking updates may take 1-5 days to reflect due to initial processing.
3. Visit your exochic account for real-time updates.

Non-Deliverable Packages

1. If the package is undeliverable due to an incorrect address or unavailability of the recipient:
   • The order will be returned to the sender or disposed of (CJ policy).
   • Refunds are not applicable in such cases.
2. For lost packages, please contact our support team for assistance.

Lost or Stolen Packages

1. If the tracking status shows "Delivered," but the package is not received:
   • File a complaint with the local post office.
   • Provide us with a formal certificate of non-delivery for investigation.

Shipping Exemptions

Certain locations may have limited shipping availability. For restricted areas, delivery may take longer, or shipping may not be possible.

Force Majeure Clause

We are not liable for shipping delays or interruptions caused by:

• Natural disasters (earthquakes, floods, storms).
• Political or logistical disruptions.

For more details or support, feel free to contact us at Exochicstore@gmail.com or +44 7414274655